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Use LogMeIn for remote tech support | Comments
Software Fino > Use LogMeIn for remote tech support via lifehacker.com
Published October 17, 2006, 6:30 am, Over one day ago
If you're like most of us here at Lifehacker, you have a thankless second job as tech support for friends and family. And you know how utterly frustrating it can be to troubleshoot or fix a problem over the phone. It would be so much simpler if you were actually sitting at their PC. With LogMeIn, you can be. I've used this remote-access utility for months to connect to my own PC while I'm out of the office, but it's also ideal for remote tech support. Just have your friend or family member create a LogMeIn account and install the software (both are free, though the company does sell various paid versions)--preferably before a crisis occurs. When it does, head to the LogMeIn site and sign in using their username and password. In a few seconds you'll see what they see. You'll also gain full control of their PC, so you can investigate, troubleshoot, and (hopefully) fix the problem. For a more DIY solution to remote access, check out Gina's great Geek to Live feature about controlling your computer from anywhere.
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Comments on Use LogMeIn for remote tech support
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